Don't work Harder, Work Wiser!

WW1228

North East,

Part-Time

Principal Responsibilities:
Must be native French speaker
Answering customer queries in a professional manner
Entering and recording activities and actions in a computerised system
Working with internal teams to understand, reproduce and resolve the customer's technical issues
Maintaining contact with customer through the complete process until resolution
Familiarity with the processes of customer support for entering, tracking and resolving of issues
High level of dedication to the customer
Handling email to respond to customers queries
Providing the best solutions to the technical problem
Maintain good first time resolution percentage

Key Competencies:
Interpersonal skills
Excellent communication (oral and written)
Ability to meet targets set by the clients
Essential Skills:
Be proficient in basic technical PC knowledge, be able to read a dxdiag (and preferably have an understanding of msinfo files) and be able to interpret PC terminology
Online gaming experience
Customer service experience
Ability to work as part of a team as well as demonstrating own initiative

To apply for this vacancy please send a written application/CV to teresa@workwisepersonnel.com