Don't work Harder, Work Wiser!

WW1233

Hartlepool, North East

Temporary

Directly reporting to the Quality Manager, the Quality Assurance Representative is responsible for monitoring the calls of sales agents. You will monitor, coach and develop a campaign in line with KPI’s to drive and motivate sales teams to achieve company objectives. You will also support the Quality Manager with ad-hoc duties and collation of management information

Essential Skills:

• Experience of call centre environment
• Outbound call making and handling experience
• Sales and customer service experience
• Fully commensurate with sales process
• Opening/closing
• Objection handling
• Customer-focused approach to selling
• Relationship building
• Communication skills
• Ability to work as part of a team as well as demonstrating own initiative
• Be able to focus on tiny aspects of a call while maintaining an overall understanding and appreciation of the impact


This role is initially 7 weeks with the possibility of becoming ongoing

6.50 - 7.00

08:00 - 16:30